PRIVACY POLICY

This Privacy Policy describes how Sunshine Dogs Club ("the Company," "We," "Us," or "Our") collects, uses, and discloses information when you use our website and our grooming and daycare services, and tells you about your privacy rights and how the law protects you, including under California law.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Definitions

For the purposes of this Privacy Policy:

  • "Account" means a unique account created for you to access our Service or parts of our Service.

  • "Company" (referred to as "the Company," "We," "Us," or "Our") refers to Sunshine Dogs Club, located at 1200 4th St, Suite F, San Francisco, CA 94158.

  • "Country" refers to the United States, and specifically the State of California.

  • "Cookies" are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among other uses.

  • "Device" means any device that can access the Service, such as a computer, cell phone, or digital tablet.

  • "Personal Data" is any information that relates to an identified or identifiable individual, and includes "Personal Information" as defined under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

  • "Pet Data" means information relating to your pet(s), including vaccination records, breed, size, behavioral notes, medical/grooming notes, and photographs or video taken during daycare or grooming visits.

  • "Service" refers to our website and our in-person grooming and daycare services.

  • "Service Provider" means any natural or legal person who processes data on behalf of the Company, such as software vendors, payment processors, or scheduling platforms.

  • "Usage Data" refers to data collected automatically through use of the Service (for example, pages visited or time spent on our website).

  • "Website" refers to sunshinedogsclub.com.

  • "You" means the individual accessing or using the Service, including any pet owner, client, or site visitor.

Collecting and Using Your Personal Data

Types of Data We Collect

Personal Data

While using our Service — whether through our website, in person, by phone, or through booking and onboarding forms — we may ask you to provide certain personally identifiable information, including but not limited to:

  • Email address

  • First and last name

  • Phone number

  • Home address, city, state, ZIP code

  • Emergency contact information

  • Payment information (processed by our third-party payment processor — see "Payments" below)

Pet Data

Because we provide grooming and daycare services for dogs, we also collect information about your pet(s), including:

  • Pet name, breed, age, weight, and size

  • Vaccination and health records (e.g., Rabies, DHPP, and Bordetella documentation), required for daycare and grooming admission

  • Behavioral, temperament, and care notes

  • Photographs and video taken during daycare, grooming, or events (which may be used internally for care coordination, or, with your separate consent, on our website or social media)

Usage Data

Usage Data is collected automatically when you use our website, and may include your device's IP address, browser type and version, pages visited, time and date of visit, time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. These may include:

  • Necessary/Essential Cookies – required to provide services available through the website and enable certain features.

  • Cookies Policy/Notice Acceptance Cookies – identify whether you have accepted our use of cookies.

  • Functionality Cookies – remember choices you make on our website, such as preferences.

  • Analytics/Performance Cookies – help us understand how visitors use our website so we can improve it.

You can instruct your browser to refuse cookies or alert you when cookies are being used. If you do not accept cookies, some parts of our website may not function properly.

How We Use Your Personal Data

We may use Personal Data and Pet Data for the following purposes:

  • To provide and manage our grooming and daycare services, including scheduling, check-in/check-out, and care coordination

  • To verify vaccine compliance and maintain pet health and safety records

  • To manage your account and client profile in our pet parent portal

  • To process payments and manage billing, including membership and credit balances

  • To communicate with you regarding appointments, reminders, policy updates, or service changes

  • To send you news, offers, or information about our services, where you have not opted out

  • To respond to your inquiries and manage your requests

  • For internal business purposes such as improving our services, website, and client experience

  • In connection with a business transfer (e.g., merger, acquisition, or sale of business assets)

We do not sell your Personal Data or Pet Data, and we do not use it for cross-context behavioral advertising.

How We Disclose Your Information

We may share your information in the following situations:

  • With Service Providers, such as our payment processor, scheduling/grooming software platform, and email or communications tools, solely to help us operate the Service.

  • For business transfers, in connection with a merger, sale of company assets, financing, or acquisition.

  • With your consent, such as if you authorize us to post photos or videos of your pet on our website or social media.

  • For legal reasons, including to comply with a legal obligation, protect our rights or property, investigate wrongdoing, or protect the safety of clients, staff, pets, or the public.

We do not share your information with unrelated third parties for their own marketing purposes.

Your California Privacy Rights

If you are a California resident, the CCPA (as amended by the CPRA) gives you the following rights regarding your Personal Data:

  • Right to Know – You may request the categories and specific pieces of Personal Data we have collected about you, and the purposes for which it is used.

  • Right to Delete – You may request that we delete Personal Data we have collected from you, subject to certain exceptions (e.g., information we are required to retain for legal, safety, or recordkeeping purposes, such as vaccine records).

  • Right to Correct – You may request that we correct inaccurate Personal Data we maintain about you.

  • Right to Opt Out of Sale or Sharing – We do not sell or share your Personal Data for cross-context behavioral advertising, so there is nothing to opt out of in this respect.

  • Right to Limit Use of Sensitive Personal Information – To the extent we collect sensitive personal information, we only use it as necessary to provide our services.

  • Right to Non-Discrimination – We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, you may contact us using the information in the "Contact Us" section below. We will verify your request and respond within the timeframes required by California law.

Retention of Your Personal Data

We retain Personal Data and Pet Data only as long as necessary for the purposes described in this Privacy Policy, including to comply with legal obligations (such as health and safety recordkeeping for daycare/grooming clients), resolve disputes, and enforce our agreements and policies. Vaccine records and care notes are generally retained for the duration of your relationship with us and for a reasonable period afterward, consistent with applicable law.

Security of Your Personal Data

The security of your Personal Data is important to us, but no method of transmission over the Internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee its absolute security.

Payments

We may offer paid services, such as daycare packages, memberships, and grooming appointments. Payment processing is handled by a third-party payment processor. We do not store your full payment card details; that information is provided directly to our payment processor, which adheres to PCI-DSS standards for secure handling of payment information. A processing fee may apply to credit card transactions, as disclosed at the time of payment.

Children's Privacy

Our Service is intended for adult pet owners and is not directed to children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Photos and Social Media

With your consent, we may photograph or video your pet during daycare, grooming, or events for use on our website or social media (e.g., Instagram). You may opt out of this at any time by contacting us, and we will exclude your pet from future public-facing content.

Links to Other Websites

Our website may contain links to third-party websites not operated by us. We encourage you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date above. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your California privacy rights, you can contact us at:

Sunshine Dogs Club 1200 4th St, Suite F, San Francisco, CA 94158. Phone: (415) 234-3113 Website: sunshinedogsclub.com